Shipping policy

PFRDco is proud to serve first responders with quality apparel. Please review our Shipping Policy below for details on how and when your order will be delivered.

Order Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that during high-volume periods (such as product launches, holidays, or sales), processing times may be extended.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: 5–10 business days after processing
Expedited Shipping (if available): 2–5 business days after processing

Delivery delays can occasionally occur due to carrier issues, weather, or other circumstances beyond our control.

Shipping Destinations

PFRDco currently ships to:

United States (including APO/FPO addresses)

At this time, we do not offer international shipping. We are working toward expanding our shipping options in the future.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipment confirmation email with your tracking number. Tracking information may take up to 24 hours to update.

Lost, Stolen, or Delayed Packages

PFRDco is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is delayed or appears lost in transit, please contact the carrier directly first.

If you need additional assistance, you may contact us at service@pfrd.co, and we will do our best to help.

Incorrect Shipping Information

Please ensure that your shipping address is correct at checkout. PFRDco is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the damage. We will evaluate the issue and work to provide a replacement or solution when appropriate.